Help Articles – Page 3
Less urgently. A single website with one stock location and no marketplace listings has few price copies to keep in sync, and a well-integrated stack can handle that. The pressure usually starts with the second channel that holds its own data, such as a physical store, a marketplace, a B2B portal, or a second brand. That's the point where choosing a platform that keeps one record is easier than adding another sync.
Pick one product, change its price, and follow the change. Count how many places you have to update by hand, including sale pages, marketplace listings, and feeds, and check how long the store, the website, and each feed take to show the new price. If it's more than one place, or the channels show different prices for any length of time, the setup is integrated rather than unified. A quick second test is to ask ChatGPT the price of a few top products and check which page it cites.
One subscription covers software, hosting, security and support. There are no transaction fees on course sales and no per-learner licensing. Cost depends on scope: the certification model, integrations and migration volume.
Yes. Accredited courses can issue a separate continuing education certificate alongside the completion certificate, and credits can be sold as their own product. Advanced Medical Certification sells CME credits on its ACLS practice test course.
Yes. Save a Life runs its site, courses and checkout in English and Spanish, with prices in several currencies. Spanish pages sit under /es/ with automatic hreflang, so English rankings are unaffected, and each Spanish course has its own exams and certificate.
Yes. Recertification can be sold as its own product on the same course. Each renewal creates a new enrolment with its own exam attempt and certificate, and earlier certificates stay in the learner's account. Save a Life sells each course as a first certification, a recertification, a for-life product and part of a bundle.
Yes. SCORM and HTML5 packages run inside the course structure, and a learner who closes a course picks up near where they stopped. YMCA Ignite runs its SCORM courses on Core dna after moving them from Absorb. Courses can also be authored in the platform as lessons, question banks and assessments, which makes credit types, versions and certificate rules reportable. The choice is made per catalog during discovery.
Yes. Members, orders, enrolments, completions and certificate records are mapped to Core dna, trial-migrated into staging and reconciled against the source before launch. Historical certificates can be regenerated from the migrated records, and redirects keep existing pages and rankings in place. Save a Life moved from WordPress, a standalone LMS and a separate store, and YMCA Ignite moved its SCORM courses and learners from Absorb.
Not necessarily. Sponsored product listings come from retailers' own product feeds, while an AI Overview can draw on other web sources. When Core dna searched for the cheapest Sony WH-1000XM6 headphones in Australia in October 2026, the AI Overview cited Getprice, a price-comparison site, and named Kogan and Dick Smith from around $489. The sponsored listings directly beneath it included a Big W listing at $459.95 with a discount code, which the overview didn't mention.
That was a single search, so treat it as an example. It shows why retailers should check the AI answer as well as their ads, and keep prices consistent across the product page, their feeds and the comparison sites that quote them.
Each new chat can run a fresh search and draw on different sources, so the same question can return a different store or price a few hours later. In Core dna's October 2026 test, 11 of 20 products got a different answer on the second ask. For the Ninja air fryer, ChatGPT first recommended Amazon Australia at $199, the correct price, then JB Hi-Fi at $127, a price JB Hi-Fi wasn't charging.
Getting the same answer twice doesn't make it right either. Nine products got the same answer both times, and six of those were wrong both times. Track how often you are named and recommended across several asks of the same question, and at what price. How do you measure AI visibility? covers what to record.
When Core dna asked ChatGPT where products were cheapest, the answers cited or linked price-comparison sites such as BuyWisely, PriceKoala, Buy Cheap, staticICE and PriceHound, as well as deal posts. The Garmin Forerunner 265 price came from comparison data ChatGPT said was last updated 40 days earlier, and the page it linked for the Kindle Paperwhite showed prices last checked in August. These sources lag behind the retailer's own site, especially when a sale starts or ends.
Asked about a single retailer's product page, ChatGPT is far more accurate: it gave the right price for 43 of 51 retailers in our September test. The problem shows up when it has to compare stores. See our September findings for why ChatGPT shows the wrong price for products.
On 20 October 2026 Core dna asked ChatGPT where 20 popular Black Friday products were cheapest in Australia, twice each. Across the 40 answers, Officeworks was the recommended store six times, Myer five times, and Amazon Australia and Bing Lee four times each.
Being recommended didn't mean being priced right. Officeworks was priced correctly in five of its six recommendations, Myer in two of five. ChatGPT twice quoted a Weber barbecue at a price Myer wasn't charging, and once sent shoppers to Myer for a Kindle Paperwhite it doesn't sell. Across all 40 answers, 21 were wrong. The full results are in our October findings.
Extended support keeps a version patched for a defined period after standard support ends. It does not add features, and the scope varies by vendor:
- Adobe Commerce 2.4.6 and 2.4.7: an extra year of quality and security patches for the core application, at no additional cost.
- Kentico Xperience 13: security hotfixes only, through December 31, 2026.
- Sitecore XP 10.0 and 10.1: from June 1, 2026, production incident help is no longer included in extended support.
- SAP Commerce 2205 on-premise: customer-specific maintenance, with no new releases.
Check whether your extensions, hosting images and language runtime are covered too, since they often follow their own schedules. Treat the extended period as the time to complete an upgrade or migration. The full list of 2026 dates is in Migrating to composable commerce before your platform reaches end of life.
Start by pricing the upgrade realistically: custom code to rebuild, extensions to replace or retest, integrations to re-verify, and the agency or internal time involved. Then ask three questions:
- Does the platform still fit how the business sells and publishes today?
- How much of the custom code serves the business, and how much exists to make the platform behave?
- When is the next end-of-life date for the version you would upgrade to?
If the platform fits and the upgrade is routine, upgrading is usually the cheaper path. If most of the cost is rework, or you would be back at the same decision in two or three years, price a migration to a platform that is updated as part of the service alongside it. Use the support date and your change freeze to set the decision deadline. See Migrating to composable commerce before your platform reaches end of life.
SAP Commerce 2205, the final on-premise release of the platform formerly known as Hybris, reached the end of mainstream maintenance on July 31, 2026. SAP has no further on-premise releases planned and offers customer-specific maintenance for existing installations. See SAP's end of mainstream maintenance notice.
The options are to move to SAP Commerce Cloud, stay on customer-specific or third-party maintenance for a period, or migrate to a different platform. Compare them on total cost over the next three years, including the next upgrade cycle. Our overview of SAP Commerce Cloud and our guide to migrating before your platform reaches end of life cover both paths.