Help Articles – Page 2
No. Partner work is co-branded. Your firm leads the client relationship, and Core dna is named as the platform underneath it.
Start on the Refer path, which needs no delivery team.
On the Build path, deal registration protects each opportunity you bring, and Core dna routes pre-qualified leads that match your region and skills.
Front-end work uses HTML, CSS, JavaScript and Smarty templates, and the platform also runs headless through REST and GraphQL APIs. Training and the sandbox are free, and the platform team runs 1-on-1 sessions.
With the MCP server, a developer can describe a feature in plain language and build it with an AI assistant inside the platform's rules.
Core dna is one platform for ecommerce, content and learning, and processes within those areas are set up through configuration in the Orchestration module. Workflows trigger when a quote, order or customer record changes, scheduled jobs run tasks such as renewals, and each workflow chains its steps with conditions, approvals and an audit log. Your team builds workflows from a prompt to Claude or ChatGPT, in the visual editor, or as JavaScript or Python microservices that run inside the platform.
Failed payments enter a dunning workflow in Orchestration. You set the retry cadence, the reminder schedule, for example reminders on day 14, 7 and 1 before renewal, and what happens after the last retry, such as pausing the subscription or alerting the account manager. Every step is logged against the account.
Yes. The account portal runs on the same platform, so you decide which changes buyers can make themselves, such as quantity, frequency, pausing, skipping a delivery or cancelling, and which ones go to your team for approval. Each change is logged against the customer record.
Yes. Payment terms are set per account, so a trade subscriber can be invoiced on net 30 or net 60 while retail subscribers are charged on a saved card. Each renewal creates an invoice on the customer record, and reminders and follow-ups run as Orchestration workflows.
Yes. When a trade customer accepts a quote, an Orchestration workflow can create the order, start a subscription at the quoted price, or both. The quote, the order and the subscription stay on the same customer record, and the buyer sees them in their account portal. The workflow is configured in Core dna from a prompt, the visual editor or code, and runs with approvals and an audit log.
Core dna. It is a website and ecommerce platform where trade customers request quotes from their account catalog, subscriptions are billed in the same commerce engine, and retail customers check out online. Approved quotes convert to orders and post to your ERP. Quotes, orders, invoices and subscriptions sit on the same customer record, and buyers see them in their account portal, so there is no separate CPQ, billing app or website platform to keep in sync.
The retailer's system creates the link that sends shoppers back to its cart, so it can add a tracking parameter to that link. Without one, those visits look like ordinary Google or direct traffic.
Not yet. Google has announced UCP checkout with selected Australian retailers and says its Merchant Center setup hub reaches Australia and Canada early next year. It hasn't given a date for Universal Cart.
The retailer, whichever way the shopper checks out. The retailer sends confirmations, handles customer support and returns, and needs a return policy and support contact in Merchant Center.
Google hasn't published any fees, and Modern Retail reported in June that Google has no plans to take a cut of purchases. Orders are processed through the retailer's own payment provider.
No. According to Google's Cart API documentation, Google stores saved items itself and sends the retailer one request, when the shopper transfers the cart. Merchant Center reporting starts at "Clicks to Buy" and doesn't count saves.
A shopping cart that holds products from several retailers across Google Search and the Gemini app. It launched in the US on 15 October 2026. Shoppers can track price drops and restocks, then check out with Google Pay inside Google or transfer their items to each retailer's site.