Email support

Allowing users to submit support issues and questions via email is a way for a company to provide customer service and support to its users. This can be done by setting up an email address specifically for support inquiries, such as "support@companyname.com". When a user sends an email to this address, it is typically received by a support team or customer service representative who will review the issue or question and provide a response. This response can be sent directly back to the user via email, allowing for a convenient and efficient way for the user to receive support. In addition to responding to individual inquiries, the company can also send automatic status updates and notifications to users in regards to the core dna platform. This can be done using email marketing software or a customer relationship management (CRM) system. For example, the company can set up automatic emails to be sent to users when there is a new update or feature added to the platform, or when there is scheduled maintenance that may affect the platform's availability. This can help to keep users informed and up-to-date on the status of the platform, and can also help to prevent any potential issues or disruptions. Overall, allowing users to submit support issues and questions via email, and sending automatic status updates and notifications, can be an effective way for a company to provide customer service and support for its users, and to keep them informed about the core dna platform.