Features and integrations  

Email support

Allow users to submit support issues and questions via email. Send automatic status updates and notifications.

Filter & Search

Filters help users quickly locate specific cases within a larger set of data on the Core DNA platform by searching based on different criteria, such as date, status, or name. Users can also search for cases using keywords or phrases, and access detailed information about each case with one-click. Filters improve case management efficiency and effectiveness by reducing the need to sift through irrelevant data.

Manage issues and questions

Add, assign, review, catalogue, process and monitor enquiries.