Split shipments
Enhance logistics with Core dna's Split Shipment feature for efficient order management.
Split Shipments with Core dna
As part of our comprehensive eCommerce capabilities, Core dna offers the split shipments feature, allowing merchants to enhance their logistics processes by dividing a single order into multiple shipments. This ensures faster delivery and improved customer satisfaction by getting products to customers when they're available, rather than waiting for the entire order to be ready.
How Split Shipments Work with Core dna
Core dna seamlessly integrates the split shipments feature into your online store, using intelligent rules and automation. Here's a step-by-step breakdown of how this feature operates:
- Order Analysis: Once an order is placed, Core dna analyzes the availability of each item.
- Intelligent Segmentation: The system intelligently decides which items can be shipped immediately and which need to wait due to availability, warehouse location, or other business rules.
- Automatic Notifications: Customers receive notifications for each shipment with tracking details, ensuring transparency.
- Inventory Adjustment: The system automatically adjusts the inventory as each item is shipped.
- Integrated Carrier Services: Leverages leading carrier integrations to provide real-time shipping updates and manage logistics efficiently.
Key Features and Benefits
| Feature | Description |
|---|---|
| Partial Shipments | Break down orders into manageable parts based on availability. |
| Real-time Inventory Management | Ensure stock levels are accurate and up-to-date with every shipment. |
| Customer Notifications | Automatic updates sent to customers with shipment tracking details. |
| Carrier Integration | Utilize integrated carrier services for efficient shipping. |
| Rule-based Shipment Handling | Configurable rules to determine shipping logic based on business needs. |
Practical Use Case: Implementation Example
Consider an online apparel retailer using Core dna. A customer places an order for multiple items: a jacket, shoes, and a t-shirt. However, the shoes are currently back-ordered. With split shipments enabled:
- The jacket and t-shirt are shipped immediately from the nearest warehouse.
- Notification emails with tracking information are sent to the customer for these items.
- The system keeps the order for shoes open until stock is replenished at the warehouse.
- As soon as the shoes are available, they are shipped separately with a new notification sent to the customer.
This approach not only accelerates the delivery process for available items but also ensures consistent communication with the customer, thereby enhancing customer satisfaction and trust.
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