Split Shipping Feature in Core dna
Understanding how to efficiently manage logistics and shipping can drastically impact customer satisfaction. Core dna, a digital experience platform, integrates seamlessly with various e-commerce functionalities, offering a comprehensive solution to businesses. Among its offerings, the split shipping feature stands out, enabling businesses to enhance their order fulfillment strategies.
Understanding Split Shipping
The split shipping feature allows businesses to divide a customer’s order into multiple shipments. This is particularly useful when different items in a single order are stored in separate warehouses or if the items have distinct delivery dates. By utilizing split shipping, businesses can ensure faster delivery of available items without holding back the entire order due to a single unavailable product.
How Split Shipping Works within Core dna
When integrated with Core dna, split shipping becomes a seamless part of the order process. Once an order is placed, the system evaluates the availability and location of each item. If items are located in different warehouses or have different availability dates, the system automatically suggests a split shipment option. This results in the customer receiving multiple shipments, each containing part of their order, while still maintaining a singular tracking experience through Core dna's platform.
| Feature | Description |
|---|---|
| Order Analysis | Automatically evaluates order items for different shipment needs. |
| Warehouse Coordination | Coordinates with multiple warehouses to fulfill orders more efficiently. |
| Customer Updates | Provides customers with detailed shipping updates across all shipments. |
| Seamless Integration | Part of the Core dna platform, requiring no separate systems or plugins. |
| Tracking Management | Keeps track of multiple shipments under a single order number. |
Practical Use Cases
Imagine a scenario where an e-commerce retailer sells home office furniture and accessories. A customer purchases a desk, a chair, and a lamp. Here’s how split shipping would work:
- The desk is available for immediate shipment from Warehouse A.
- The chair is in Warehouse B and is ready within a week.
- The lamp is a customized item with a longer lead time.
With split shipping enabled, the retailer can ship the desk immediately, followed by the chair, and finally the lamp. The customer receives the desk right away, enjoys updates through Core dna, and receives the rest of the items in subsequent shipments with a single order tracking number.
This approach not only enhances customer satisfaction by ensuring faster delivery of available items but also optimizes the retailer’s fulfillment process.