Create FAQs with Core dna

Core dna's FAQ feature allows marketers to efficiently create, manage, and display frequently asked questions, enhancing customer experience and reducing the workload of support teams. The FAQ feature integrates seamlessly with Core dna, enabling users to maintain a consistent and structured format for addressing common queries.

How It Works

The FAQ feature in Core dna is designed with user experience in mind. With an intuitive interface, marketers can easily input questions and corresponding answers, categorize them, and update them as needed. This ensures that customers have access to the most relevant and up-to-date information.

• Easy Integration: FAQs are integrated into the Core dna platform, utilizing the same content management capabilities, ensuring consistency across all digital assets.
• Customizable Layout: Marketers can choose from various templates and layouts to present FAQs in a manner that aligns with the brand’s aesthetic.
• SEO Optimized: Each FAQ page can be optimized for search engines, improving visibility and accessibility.

Specifications

Use Case

Imagine a growing e-commerce business that faces increasing customer inquiries. By implementing the FAQ feature in Core dna, the business can streamline customer service by providing instant answers to common questions. This reduces the need for direct customer support, allowing the team to focus on more complex issues.

Implementation Example

To implement FAQs using Core dna, follow these steps:

1. Access the FAQ Module: Log into your Core dna dashboard and navigate to the FAQ module.
2. Create Categories: Organize FAQs by creating categories that reflect common themes or product areas.
3. Input Questions and Answers: Enter the questions along with detailed answers, ensuring clarity and conciseness.
4. Choose a Layout: Select a template that suits your website’s design and brand identity.
5. Optimize for SEO: Use relevant keywords and phrases to enhance search engine visibility.
6. Publish and Monitor: Publish the FAQ page and monitor its performance, updating content as necessary to address new customer queries.