Content Management: Help Manager

Help Manager

The Help Manager allows visitors to find information quickly through a detailed Help and FAQ database.

The Help Manager provides an interactive source of website information through an intuitive Help menu and FAQ database.

The software can be utilised to create questions and answers, which users can navigate by category. The system can be security based to allow different levels of access and personalisation for individual users.

Benefits:

• This module generates market research. By observing your site visitors’ use of Help, you can better understand their  needs and improve your service offering.
• It powerfully augments your search engine listings by supplying the architecture for enhancing the internal link network within your site.
• Calls to action can be placed on the answers, increasing the chances of prospects contacting you directly.
• Visitors browsing Help are engaging with your site.
• Help pages are among the most popular pages on larger scale websites.
• The Help Manager system saves you time. Every customer inquiry answered by the Help Manager increases your operational efficiency by assisting the customer to find the relevant information they require before picking up the phone to ask questions.