Business Tools: Support Ticket System
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Support Ticket System
Manages the support systems that underpin your service offering to your clients.The Support Ticket System facilitates communication between a company and its clients requiring support.
It creates an interface for clients to request support with a ticketing system and an administrative function to allow your staff to manage the requests for support. The system handles, archives and sorts the tickets based on the client, the category of the ticket and the assigned priority of the request and email notifications are sent when tickets are created, updated and/or closed.
Benefits:
- Adds value to your customer service offering.
- Increases operational and service efficiency.
- Improves response time to customer support requests.
- Provides valuable feedback on support system costings.
- Improves your technician management and allocation systems.
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